Returns
Returns Policy
Food and Beverage Items
Due to health and safety regulations, we cannot accept returns or offer refunds on any food or beverage items, including coffee beans, ground coffee, and prepared drinks.
Equipment and Machines
We offer returns and refunds for faulty equipment or machines within 30 days of purchase.
To be eligible for a return, the item must be unused and in the same condition you received it.
The item must be in its original packaging with all accessories included.
A valid proof of purchase (receipt or order confirmation) is required for all returns.
Return Process
Contact our customer service team to initiate a return.
Clearly explain the fault or issue with the equipment.
We may request photos or videos of the faulty item.
If approved, we'll provide instructions for returning the item.
Refunds
Once we receive and inspect the returned item, we'll process your refund.
Refunds will be issued to the original payment method.
Processing time may take 5-10 business days, depending on your bank.
Exchanges
We offer exchanges for faulty equipment if you prefer a replacement.
The replacement item will be shipped once we receive the faulty item.
Shipping Costs
For faulty items, we'll cover the cost of return shipping.
If the item is not faulty, the customer is responsible for return shipping costs.
Damaged Items
If you receive a damaged item, contact us within 48 hours of delivery.
We'll arrange for a replacement or refund as appropriate.
We reserve the right to deny returns that don't meet these conditions. This policy may be subject to change without notice.
For any questions or to initiate a return, please contact our customer service team.
Food and Beverage Items
Due to health and safety regulations, we cannot accept returns or offer refunds on any food or beverage items, including coffee beans, ground coffee, and prepared drinks.
Equipment and Machines
We offer returns and refunds for faulty equipment or machines within 30 days of purchase.
To be eligible for a return, the item must be unused and in the same condition you received it.
The item must be in its original packaging with all accessories included.
A valid proof of purchase (receipt or order confirmation) is required for all returns.
Return Process
Contact our customer service team to initiate a return.
Clearly explain the fault or issue with the equipment.
We may request photos or videos of the faulty item.
If approved, we'll provide instructions for returning the item.
Refunds
Once we receive and inspect the returned item, we'll process your refund.
Refunds will be issued to the original payment method.
Processing time may take 5-10 business days, depending on your bank.
Exchanges
We offer exchanges for faulty equipment if you prefer a replacement.
The replacement item will be shipped once we receive the faulty item.
Shipping Costs
For faulty items, we'll cover the cost of return shipping.
If the item is not faulty, the customer is responsible for return shipping costs.
Damaged Items
If you receive a damaged item, contact us within 48 hours of delivery.
We'll arrange for a replacement or refund as appropriate.
We reserve the right to deny returns that don't meet these conditions. This policy may be subject to change without notice.
For any questions or to initiate a return, please contact our customer service team.
