Your
FAQs
Online Orders
When will my order be dispatched?
We dispatch orders every Wednesday (excluding public holidays).
What shipping methods are available?
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What are your shipping costs?
We calculate our shipping costs by gross weight of each product,
inclusive of packaging, and calculate the best cost for each order at the checkout.
Can I track my order?
Absolutely. We offer the ability to track all orders via Australia Post tracking. You will receive your tracking number when your order is dispatched.
What is your returns policy?
Dedicated to sourcing, roasting and brewing the best coffee possible, we want to ensure the coffee you're brewing is completely and consistently delicious. If you’d like to provide feedback on your coffee, then please contact our customer support team who will be more than happy to assist.
They are also available to field
questions, queries and issues on any of our hardware products. You have 28 days from receiving your order to return your item(s). They must be returned to us unused with tags and packaging in tact. Return that do not meet our policy will be sent back to you.
Any individual product guarantees and warranties are outlined in the applicable product descriptions.
I have a voucher code. How do I redeem it?
If you’ve been gifted an online shop voucher code, you can redeem it at
the checkout. Simply enter into the field marked ‘Gift card or discount
code’ before selecting the Apply button.